Dealer Update
23/03/2020

COVID-19 Dealership Update

To Our Customers, Partners & Friends,

With Monday’s Government announcement that the COVID-19 alert level will drop to Level 3 effective at 11.59pm Monday 27th April, our dealership is preparing to open from 8am Tuesday 28th April 2020. We will operate under the Level 3 guidelines for non-essential service businesses.

Your safety, and that of our team, is our No. 1 priority. Level 3 guidelines mean we can operate, albeit only in a safe, non-physical, and contactless way until advised otherwise.

We closely monitor the Government’s COVID-19 website to implement any recommendations and changes as they are updated.

From next week we introduce something new - a Complimentary Pick Up and Drop Off for your vehicle service or repair. Our service team will be in touch if you were booked in prior to lockdown and with those now due for a service, to advise you of our new process which includes sanitisation of your vehicle at both pick up and drop off.

We will still be able to provide test drives, vehicle sales and vehicle handovers in a safe, non-physical, contactless manner. Details on these processes are to follow.

We trust that you understand these processes are mandatory under Level 3 and is how we can keep you and our team safe. If you have any queries, feel free to contact me on 027 433 7488 or shermansen@oceanford.co.nz

I will come back to update you again as alert levels change and we emerge into the ‘new normal’.

Let’s all stay in our bubbles and keep doing our best to prevent virus transmission so we can come out of Level 3 once, and as soon as possible.

Stephen Hermansen

Dealer Principal Ocean Ford Whakatane



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